Replacement And Refund Policy
At Giftorian, our utmost priority is to ensure customer satisfaction by providing high-quality products and exceptional service. We take great care to ensure that all items are delivered in excellent condition. However, we would like to clarify our refund policy to provide a comprehensive understanding of our procedures and limitations.
Damaged Products: If you receive a damaged product, please notify our customer support team within 3 days of delivery. We will gladly offer a one-time replacement for the same item or product. Our commitment lies in addressing issues related to damaged items through prompt replacements. However, please note that we do not offer refunds for damaged products.
Cash on Delivery (COD) Orders: For Cash on Delivery orders, we kindly request that you carefully inspect the package at the time of delivery. In the event of a damaged product, please inform the delivery personnel and refuse to accept the parcel. Once you accept the package, we will not be able to process a refund or replacement.
Prepaid Orders: For prepaid orders, we would like to emphasize that we do not have a money-back or refund policy. This applies to both cancellations before shipment and instances where the customer denies acceptance of the parcel upon delivery. We encourage you to thoroughly review your order before making a purchase decision.
Multiple Replacements: Please note that we only offer a one-time replacement for damaged items. We do not provide multiple replacements for the same order or offer refunds for any reason apart from the aforementioned damaged product scenario.
We kindly ask for your understanding in these matters, as they are designed to maintain fairness and the integrity of our operations. Should you have any further inquiries or require assistance, our dedicated customer support team is ready to assist you. Please feel free to reach out to us, and we will be more than happy to help resolve any concerns you may have.
Thank you for your trust and support in Giftorian. We are committed to ensuring your satisfaction and delivering a seamless shopping experience.